Frequently Asked Questions
I purchased Solis Zero. For how long will the code/QR code be valid?
The activation code or QR code sent will not expire until it has been scanned/loaded.
I am not at my destination. Can I test my Solis Zero before leaving?
We advise you to test Solis Zero when you arrive at your destination. Solis Zero might activate in your home country and start consuming data before you reach your destination.
Does Solis Zero connect to 4G or 5G networks?
Solis Zero only connects to 4G networks.
Is there a Fair Usage Policy or throttling?
No, there is no Fair Usage or throttling policy with Solis Zero.
How can I top-up more data on my existing Solis Zero plan?
There are no top-up capabilities. You will need to purchase a new Solis Zero to extend the service.
When will my Solis Zero activate?
The service is automatically activated once the user connects to the selected country. Please refer to coverage list to view supported countries.
Can I make a phone call with Solis Zero?
Solis Zero is data-only, you won’t have a traditional phone number for calling or texting. However, you can use internet-based calling apps such as WhatsApp, FaceTime, or Skype to make calls and send messages without incurring roaming charges.
